Questions & Answers

Below are a selection of the most common questions that we are asked. To find out the answer to the question click on the question and it will appear below.

How much does it cost to store my things?

The cost of storage depends upon the size of room you rent and the location.
You can use our on-line estimator to get an idea of the space you require. Or, if you are able to, you are welcome to come and have a look around one of our stores where a member of staff will be more than happy to offer advice.

What are your opening hours?

Our opening hours are:

Monday – Friday: 8.30am – 6pm
Saturday: 8.30am – 12 Noon
Sunday: Closed

We are able to offer extended opening hours at a cost.

Should I book a unit in advance?

We recommend it. Although we are happy for our customers to turn up on the day we advise booking a unit in advance so that you don’t end up paying for more space than you need.
If you do book a unit and you find it’s too big/too small when you arrive we are more than happy to move you (subject to the availability).
We are able to hold units for up to a month in advance upon payment of a refundable deposit.

Can I move in today?

Of course, you can choose from any of our available units.

What will I need to bring when I move in?

You will need to bring with you two forms of identity; one as proof of your name (a passport, driving Licence or benefit book etc); and one as proof address (a utility bill, bank statement etc) and means of payment that is not cash.

Do I need my own padlock?

Yes, all customers are required to padlock their unit. We sell a range of padlocks in-store or you can bring your own (to fit in the locks you should ensure your padlock has a shackle no bigger than 7mm).

How can I pay for my storage?

We offer a number of payment options:

  • All major credit card and debit card (excluding American express).
  • Cheques.
  • Standing orders, internet bank payments and BACS.
  • Cash (excluding move-in).
  • You may also arrange to have payment automatically charged to your credit card

Do I pay weekly or monthly?

We generally invoice customers monthly although we are more than happy for our customers to pay on a weekly basis.

We also offer deals for paying upfront:

  • 6 months in advance: 14 days fee storage
  • 12 months in advance: 1 months free storage.

What about insurance?

If it’s worth storing its worth insuring. All customers are required to provide insurance for their goods. This can be arrange through a home contents policy or provided by us.

How long can I store for?

Our minimum storage period is seven days. But you are welcome to stay for as long as you require.

Do I have to give notice to leave?

We only require 14 days notice of your intention to vacate your room. Notice must be given in writing, email or on the form provide with your move-in pack.

Is there a charge for accessing my goods?

No, we offer unlimited access to your goods within office hours so you can add or remove items from your storage room whenever you require.

Do you have trolleys available?

We provide sack trucks and trolleys free of charge for customers to use.

Do you do removals/van hire?

No, we are purely a self storage company. We can however provide quotes from our sister company Hackworthy & Sons, ask in store for information on their charges. We also are able to provide discounts for local van hire companies.

Can I transfer to another room if I find that I have too much or too little space?

You are welcome to move to another size room at any time, depending on the availability. You are not required in these circumstances to give notice.

What security is in place to protect my valuables?

  • Swipe card access into the building; allowing access to our customer and people on company business only.
  • 24 hour Digital CCTV located both inside and outside the building, monitoring all entrances & exits.
  • A sophisticated alarm system connected to a monitoring station and mobile security patrols able to react to any alarm activations.
  • Fire and smoke detection systems.

Do you sell boxes and packing materials?

Yes, we sell an extensive range of packing materials from boxes to bubble wrap. Choose from a large selection in-store. Or you can order a store-pak on-line, with delivery in most areas of the UK, for only

Why should I buy boxes?

Using strong uniform size boxes will ensure you use your space cost efficiently. Using good quality boxes will ensure that when stacked on top of each other for a long period of time the stack will not collapse.

When packing boxes ensure they are full to ensure they do not collapse. Void fill should be used to fill gaps in boxes so they remain sturdy.

How should I prepare my effects for storage?

White goods: Washing machine and fridges should be clean and dry before bringing into storage. Leave doors ajar when stored to ensure there is no build up of mildew or smells.

Mirrors and pictures: Use card to protect glass and corners and then bubble wrap for protection.

Why are your prices not on this website?

You won’t find our prices listed on this site as we view and amend our charges regularly to ensure they are the most competitive in the area. We will also consider the length of your stay, how you plan to pay and if any of our discounted units would be suitable for you before we provide you with our best price.