Storage Questions

The cost of storage depends upon the size of room you rent and the location.
You can use our on-line estimator to get an idea of the space you require. Or, if you are able to, you are welcome to come and have a look around one of our stores where a member of staff will be more than happy to offer advice.

Our opening hours are:

Monday - Friday: 8.30am - 6pm
Saturday: 8.30am – 12 Noon
Sunday: Closed

We are able to offer extended opening hours at a cost.

We recommend it. Although we are happy for our customers to turn up on the day we advise booking a unit in advance so that you don’t end up paying for more space than you need.

If you do book a unit and you find it’s too big/too small when you arrive we are more than happy to move you (subject to the availability).

We are able to hold units for up to a month in advance upon payment of a refundable deposit.

Of course, you can choose from any of our available units.

You will need to bring with you two forms of identity; one as proof of your name (a passport, driving Licence or benefit book etc); and one as proof address (a utility bill, bank statement etc) and means of payment that is not cash.

Yes, all customers are required to padlock their unit. We sell a range of padlocks in-store or you can bring your own (to fit in the locks you should ensure your padlock has a shackle no bigger than 7mm).

We offer a number of payment options:

• All major credit card and debit card (excluding American express).
• Cheques.
• Standing orders, internet bank payments and BACS.
• Cash (excluding move-in).
• You may also arrange to have payment automatically charged to your credit card

We generally invoice customers monthly although we are more than happy for our customers to pay on a weekly basis.

We also offer deals for paying upfront:

• 6 months in advance: 14 days fee storage
• 12 months in advance: 1 months free storage.

If it’s worth storing its worth insuring. All customers are required to provide insurance for their goods. This can be arrange through a home contents policy or provided by us.

Our minimum storage period is seven days. But you are welcome to stay for as long as you require.

We only require 14 days notice of your intention to vacate your room. Notice must be given in writing, email or on the form provide with your move-in pack.

No, we offer unlimited access to your goods within office hours so you can add or remove items from your storage room whenever you require.

We provide sack trucks and trolleys free of charge for customers to use.

No, we are purely a self storage company. We can however provide quotes from our sister company Hackworthy & Sons, ask in store for information on their charges. We also are able to provide discounts for local van hire companies.

You are welcome to move to another size room at any time, depending on the availability. You are not required in these circumstances to give notice.

• Swipe card access into the building; allowing access to our customer and people on company business only.
• 24 hour Digital CCTV located both inside and outside the building, monitoring all entrances & exits
• A sophisticated alarm system connected to a monitoring station and mobile security patrols able to react to any alarm activations
• Fire and smoke detection systems.

Yes, we sell an extensive range of packing materials from boxes to bubble wrap. Choose from a large selection in-store. Or you can order a store-pak on-line, with delivery in most areas of the UK, for only